Flowa Payment & Refund Policy

This Payment & Refund Policy explains how payments, booking fees, cancellations, refunds, and payouts work in Flowa.

1. Payments

Customers pay at the time of booking using the payment methods available in the app, such as card or Apple Pay. Payments are processed securely by Stripe. Flowa does not store full card numbers.

2. Reservation Fee

Flowa may charge a reservation fee when a booking is created. The reservation fee helps secure the appointment time and operate the platform.

The reservation fee is not refunded unless required by law or unless Flowa decides otherwise in a specific case.

3. Service Price

The service price is the amount charged for the barber service. Depending on the shop's settings, the service price may be paid online at booking or paid at the shop.

4. Online Service Payments

For online service payments, the customer pays the service price at booking. If the barber or shop has completed Stripe Connect onboarding, the service amount may be transferred to the barber or shop payout account. Flowa may keep the reservation fee.

5. Cash-at-Shop Bookings

If a shop allows cash-at-shop bookings, the customer may pay the reservation fee online and pay the service price directly at the shop.

If a customer cancels a cash-at-shop booking late, the customer may owe the full service price before being allowed to make another booking.

6. Free Cancellation Window

Customers may cancel a booking at least 24 hours before the appointment and may be eligible for a refund of the refundable payment amount.

The reservation fee is not refunded.

7. Late Cancellation Fee

Cancellations made less than 24 hours before the appointment are subject to a 100% service-price late cancellation fee.

This means that if a customer has paid online, the service price is not refunded when the booking is cancelled less than 24 hours before the appointment.

The reservation fee is not refunded.

8. Late Reschedules

If a booking is rescheduled late or after the late-cancellation window has started, Flowa may keep the late-cancellation policy attached to that booking. This means a later cancellation may still be treated as late.

9. No-Shows

If a customer does not show up to an appointment, the payment may not be refunded. For cash-at-shop bookings, the customer may owe the full service price before booking again.

10. Refund Timing

Refunds may take several business days to appear depending on Stripe, the card network, and the customer's bank.

11. Failed or Incomplete Payments

If payment is not completed, Flowa may hold the appointment time temporarily. If payment is not completed within the allowed time, the booking may expire or be cancelled.

12. Payouts to Barbers and Shops

Barbers and shop owners may need to complete Stripe Connect onboarding before receiving payouts. Payout timing depends on Stripe, the connected account status, the bank, and applicable Stripe rules.

13. Disputes

If a customer disputes a payment, Flowa, the barber, the shop, Stripe, and the customer's bank may review booking and payment information. Users should contact support first if something went wrong.

14. Contact

For payment or refund questions, contact:
webyatech@gmail.com