These Terms of Service govern your use of Flowa, operated by Webya Technologies. By using Flowa, you agree to these terms.
1. What Flowa Does
Flowa helps customers discover barbers, book appointments, pay for bookings, message barbers, manage appointments, and leave reviews.
Flowa helps barbers, shop owners, and staff manage shops, services, prices, opening hours, calendars, bookings, messages, customers, payments, and payouts.
2. Accounts
You are responsible for providing accurate account information and keeping your login details secure. You must not use another person's account without permission.
You may use Flowa as a customer, barber, shop owner, or staff member depending on your account type and permissions.
3. Customer Responsibilities
Customers are responsible for choosing the correct barber, shop, service, date, time, and payment method before confirming a booking.
Customers must arrive on time, behave respectfully, and follow the booking, cancellation, payment, and refund policies shown in Flowa.
4. Barber and Shop Responsibilities
Barbers and shop owners are responsible for keeping shop information, services, prices, staff, opening hours, availability, location, photos, and payout information accurate and up to date.
Barbers and shops are responsible for providing the services they offer and handling customers professionally.
5. Bookings
A booking is created when a customer selects a service and time and completes the required booking flow. Some bookings may require online payment or a reservation fee before confirmation.
Flowa may hold unpaid bookings for a limited time. If payment is not completed, the booking may expire or be cancelled.
6. Payments
Payments are processed through Stripe or other supported payment providers. Flowa does not store full card numbers.
Customers agree to pay the amounts shown at checkout, including service price, reservation fee, or other applicable charges.
Barbers and shop owners may need to complete Stripe Connect onboarding before receiving payouts.
7. Cancellations and Refunds
Cancellation and refund rules are explained in the Payment & Refund Policy.
Customers pay at the time of booking. Cancellations made at least 24 hours before the appointment may be eligible for a refund. Cancellations made less than 24 hours before the appointment are subject to a 100% service-price late cancellation fee. The reservation fee is not refunded.
8. Cash-at-Shop Bookings
If cash-at-shop is available, the customer may pay a reservation fee online and pay the service price at the shop. If a cash-at-shop booking is cancelled late, the customer may owe the full service price before making another booking.
9. Reviews, Messages, and User Content
Users may submit messages, reviews, ratings, photos, profile information, shop content, and booking notes.
You must not submit illegal, abusive, hateful, misleading, threatening, spam, or inappropriate content. Flowa may remove content or restrict accounts that violate these terms.
10. Acceptable Use
You must not misuse Flowa, attempt to access data you are not allowed to access, interfere with the app, abuse other users, commit fraud, reverse engineer the service, or use Flowa for illegal purposes.
11. Account Restriction or Termination
Flowa may restrict, suspend, or terminate accounts if users violate these terms, misuse the platform, create risk for other users, commit fraud, or break the law.
12. Availability
We try to keep Flowa reliable, but we do not guarantee that the app will always be available, uninterrupted, or error-free. Some features may depend on third-party services such as Stripe, Supabase, Apple, Google, email providers, or notification services.
13. Third-Party Services
Flowa uses third-party services including payment providers, backend providers, hosting providers, and communication services. Their own terms and policies may apply.
14. Limitation of Liability
To the maximum extent allowed by law, Webya Technologies is not responsible for indirect, incidental, special, or consequential losses, including lost profits, missed appointments, lost data, or business interruption.
15. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of Flowa after changes means you accept the updated terms.
16. Contact
For questions about these terms, contact:
webyatech@gmail.com
Questions about these Terms? Contact us at webyatech@gmail.com.