Flowa Privacy Policy

Flowa is operated by Webya Technologies. This Privacy Policy explains how Flowa collects, uses, stores, and shares information when customers, barbers, shop owners, or staff use the Flowa app and website.

1. Information We Collect

We may collect account information such as your name, email address, phone number, profile photo, account role, and login information.

For customers, we may collect booking information such as selected barber, shop, service, appointment date and time, booking status, payment status, cancellation status, booking notes, reviews, and messages.

For barbers and shops, we may collect shop information such as business name, location, services, prices, duration, staff information, opening hours, availability, portfolio photos, payout status, and Stripe Connect account status.

We may collect user-generated content such as profile photos, shop photos, portfolio images, reviews, ratings, booking notes, and chat messages.

We may collect optional location information if you use nearby barber or map features. You can control location permissions through your device settings.

We may collect payment-related information such as payment status, payment amount, booking fee, service price, refund status, Stripe payment identifiers, and payout-related information. Payments are processed by Stripe. Flowa does not store full card numbers.

We may collect technical information such as device type, app version, operating system, logs, crash information, performance information, IP address, and security-related data.

2. How We Use Information

We use information to create and manage accounts, show barber and shop profiles, enable appointment booking, process payments, manage cancellations and refunds, provide customer and barber messaging, send booking confirmations and notifications, manage reviews, provide support, improve app reliability, prevent fraud, protect users, and comply with legal requirements.

3. Payments

Payments in Flowa are processed by Stripe. Stripe may collect and process payment information according to its own privacy policy and terms. Flowa does not store full card numbers. We store only the payment and booking information needed to operate the service, such as payment status, payment identifiers, amounts, refunds, and payout status.

4. Location Data

Flowa may use location data to help customers find nearby barbers or view shops on a map. Location access is optional and can be disabled in device settings. If location access is disabled, some nearby or map features may not work correctly.

5. Messages and User Content

Flowa may store messages between customers and barbers, reviews, photos, booking notes, and other content users add to the app. This content is used to provide the service, support users, investigate issues, and keep the platform safe.

6. Sharing Information

We may share information with service providers that help operate Flowa, including Supabase for backend and database services, Stripe for payments and payouts, hosting providers, email providers, notification providers, analytics or crash-reporting tools, and support tools.

We may also share information if required by law, to enforce our terms, prevent fraud, protect rights and safety, or respond to valid legal requests.

We do not sell personal information.

7. Data Storage and Security

We use reasonable technical and organizational measures to protect user data. However, no system is completely secure. Users should keep their login information safe and contact us if they suspect unauthorized access.

8. Data Retention

We keep information for as long as needed to provide Flowa, comply with legal obligations, resolve disputes, process payments and refunds, prevent fraud, and enforce our agreements. Some booking, payment, and support records may be retained for accounting, legal, or operational reasons.

9. Account Deletion and Privacy Requests

Users may contact us to request access, correction, or deletion of personal information. Some information may need to be retained where required for legal, accounting, fraud prevention, payment, dispute, or safety reasons.

Contact: webyatech@gmail.com

10. Children

Flowa is not intended for children under the minimum age required to use online services in their country. Users should only use Flowa if they are legally allowed to create an account and make bookings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make important changes, we may notify users in the app or on the website. Continued use of Flowa after changes means you accept the updated policy.

12. Contact

For privacy questions or requests, contact:
webyatech@gmail.com